To ensure prompt service, please comply with the following instructions:
1. If this is NOT an Ozone Solutions product, please call 888.892.0303 to verify the service of your equipment.
2. Include the fully completed RMA form as well as any supporting documentation with the shipment to:
451 Black Forest Rd
Hull, IA 51239 USA
3. All shipments must be shipped prepaid. Ozone Solutions will refuse any shipments sent on a collect basis.
4. Check the appropriate Type of RMA.
5. Restocking Fee 30%
When the product(s) arrive at our facility, it will be inspected; we will then attempt to contact you to provide a repair estimate, if applicable. Please note that we will NOT be responsible for products left over 30 days beyond this attempt. If you require additional assistance, please contact Ozone Solutions at 888.892.0303 (USA and Canada Only).
This form can be submitted via email, fax, or direct mail. After submitting this form, we will contact you and provide an RMA number. Please do not ship your equipment to us before receiving this information.